Help & Support

Getting on Google is free, and it puts you on Google Maps and Google Search so new customers can find you. It's called a Google Business Profile. Here's how — using your Ensiglo page as your website:

1. On your phone, open google.com/business (or search "Google Business Profile") and sign in with your Google account — the same one as your Gmail.
2. Type your business name, then choose the type of business you are.
3. Add the area you work in and your phone number so customers can reach you.
4. Where it asks for your website, paste your Ensiglo page link (yourname.ensiglo.com).
5. Google sends you a code to prove the business is yours — by text, phone call, email, or post.
6. Enter that code at google.com/verifymybusiness. Once it's accepted, you're live on Google Maps and Search.

The code is sent to YOU (your own phone or email) — watch for it and enter it quickly, as it can expire. If your code ends up with us by mistake, or you get stuck anywhere, just email [email protected] and we'll help you get verified.

You can let customers pay you by card, right on your page. Once it's switched on, your page's buttons become "Pay" buttons that take the customer to a secure card page — and the money goes straight to you. Here's how:

1. Get a free Yoco account and its online payment page link (see "How do I add my payment link?" below).
2. Go to your dashboard and open the "Get paid on your page" card — or Settings → Payment link.
3. Paste your Yoco payment page link and save.
4. Done — your page now shows a Pay button. Customers pay on Yoco's secure page; the money lands in your Yoco account.

The money goes to your own Yoco account (minus Yoco's small card fee) — we never touch it. You and your customer both get a receipt by email. Always confirm you have the product or service available before taking a payment.

You add your own Yoco online payment page link. It's free to get from Yoco:

1. Open the Yoco app, or log in at yoco.com.
2. Tap the Sales tab.
3. Open the Online payment tab.
4. Tap "Activate online payment page".
5. Copy your page link — it looks like pay.yoco.com/your-name.
6. In Ensiglo, open Settings → Payment link (or the "Get paid" card), paste it in, and save.

Use your reusable online payment page link (pay.yoco.com/your-name) — NOT a one-off Sales link (pay.yoco.com/r/…). The one-off link is locked to a single amount and won't work with your page's Pay buttons.

The Pay Now button only appears when all of these are true — check each one:

1. You've added a valid Yoco payment page link (Settings → Payment link).
2. Your page is live — not paused. Keep it live past your free trial.
3. The product or service has a SET price. Items marked "from R…" or "contact for price" stay as enquiries, so no Pay button shows for those.

To put a Pay Now button on an item, give it a fixed price (not "from" or "contact for price") and make sure your payment link is saved.

Your web page introduces your business. Your online shop is where people actually buy. It lives at /shop on the same web address, so a customer never leaves your site.

• Your web page shows a few of your items and a "Shop now" button — it's the shop window, not the whole shop.
• Your shop shows everything you sell, grouped into sections, with a search box and a basket.
• A customer can put several things in one basket and order them all at once — on your web page alone they can only enquire about one item at a time.

Both use the same products. Add an item once and it appears in both.

This is exactly what your customer does — it's worth walking through it yourself once so you know what they see:

1. They open your shop and add what they want to their basket.
2. They tap Checkout and type their name, email and phone number.
3. We email them a code and they type it in. This just proves the email is real, so the order details and receipt actually reach them. They don't create an account or a password.
4. They choose delivery or collection. For delivery they type their address in their own words — no maps, no postcode lookups that don't know township streets.
5. They see the total, including your delivery fee and any sales tax you've set.
6. If you've connected a payment gateway they pay by card. If you haven't, the order still goes through and reaches you as an enquiry to settle your own way.
7. They land on a tracking page for that order, and you get an email telling you there's an order to fill.

It works on any phone, and nothing in it asks a customer to install anything.

No. There's no account and no password — ever.

• They type their email at checkout and we send them a short code to type back.
• That's the only step, and it exists so their receipt and their tracking link go to a real inbox rather than a typo.
• The code lasts 30 minutes. If it doesn't arrive they can ask for another one, and it's worth telling them to check their spam folder.

Connect your card machine provider's online payment to Ensiglo, and customers pay by card at checkout. The money goes straight into your own account — we never hold it and we don't take a cut of your sales.

1. Go to Business settings and open "Accept payments".
2. Choose the provider you already use and follow the short setup there.
3. Save. Your shop checkout now takes card payments.

Which providers you see depends on your country — we only offer the ones you can actually sign up for where you are.

Yes. Your shop still works, and no order is ever lost.

• The customer fills their basket and checks out exactly as normal.
• Instead of a card payment, the order reaches you as an enquiry — with everything on it: what they want, how many, their contact details and their delivery address.
• You're notified the same way you're told about any other enquiry.
• You then arrange payment however you already do it — cash on delivery, a bank transfer, a card machine in person, or by sending them an invoice.
• Every order raises an invoice automatically, so you have a document to send if you want them to pay before you deliver.

Connecting card payments is still worth doing — a customer who can pay the moment they decide is a customer who doesn't change their mind. But nothing stops you selling today.

In your dashboard, under Orders. Every order is there — the ones paid by card and the ones that came in as enquiries.

• Each order shows what was bought, the total, whether it's been paid, and whether it's for delivery or collection.
• You move it along as you go: mark it as being prepared, then sent, then done.
• The customer sees each of those steps on their own tracking page, so they aren't left wondering.

It's one short form: Business settings, then "Delivery". Three answers and you're done.

• Delivery fee — a flat amount added to an order. Leave it at 0 if you deliver free, or if you only do collection.
• Free delivery over — orders at or above this amount get delivery free. Leave it at 0 to always charge the fee.
• Allow collection — lets nearby customers come to you instead of paying for delivery.

This shows at checkout and on every order, so nobody has to message you to ask what delivery costs. It's the last question most customers have before they order, and an unanswered question is a lost sale.

Every order gets its own private tracking page, and the customer gets the link automatically. It's the thing that stops "where is my order?" messages.

• The customer sees what they ordered, what they paid, and where it is right now.
• When you update the order in your dashboard, their page updates too.
• If you use a courier you can upload a photo or PDF of the waybill and add a short note — the customer can see it on their page.
• When it arrives, the customer can tap to confirm they got it, which closes the order off cleanly.

The link is private to that one order — only someone with the link can see it.

Products are added under "Products & services" in your dashboard. A shop with three items looks closed, so add everything you sell — then give each item enough detail that nobody has to ask you a question.

• Several photos per item — front, back, a close-up, and one of it being used or worn.
• A real description — size, colour, what's included, how long it lasts, how it's made.
• A price. Items priced "from" or "contact for price" can't be paid for online, because a card payment needs an exact amount.

Every question you answer on the item is a customer who buys instead of leaving to look somewhere else.

That's deliberate. Once you have a shop, your web page becomes the shop window: it shows a handful of items and a "Shop now" button that takes people to the full range.

• Everything you sell is still there — it's in the shop, one tap away.
• A page that lists two hundred items is a page nobody reads to the end.
• The shop is built for browsing: sections, a search box and a basket. Your web page isn't.

Mark it sold out in your products list. It stays visible in your shop with a "sold out" label, and the buy button comes off it.

We don't count stock for you — there's no quantity to keep updated. Mark it sold out when it goes, and switch it back when you have more. If you'd rather it vanished completely, hide it instead.

No — the shop is for products. Your services stay on your web page, where customers enquire or book instead of adding to a basket.

If you do both, that's normal: your services sit on your page and your products sit in your shop, and customers reach both from the same web address.

Open "Online shop" in your dashboard. It's all taps — nothing to design and nothing to type.

• Look — pick a ready-made style, or set your own colour and lettering.
• Arrangement — how the shop front is laid out.
• Messages — a welcome banner and a one-line strip for news like "free delivery this week".
• You can also make your shop the first thing people see at your web address, instead of your web page.

Open the order in your dashboard and check it there first — some payment methods take a few minutes to come back to us.

• The safest confirmation is your own payment provider's app. If the money is in your account, it's paid.
• You can mark the order paid yourself once you've confirmed it, and the customer's tracking page updates.
• If it still looks wrong, email us with the order number and we'll look at it with you.

The shop is one of the paid parts of Ensiglo — your Plans page shows the price where you are, and whether it's already included in what you pay.

• You can switch your shop off at any time in "Online shop" settings without losing anything.
• Your products, photos, prices and design all stay exactly as you left them.
• While it's off, your web page carries your items and your enquiry button as before, so you're never left with nothing.

It only takes a few minutes, and you don't need any tech skills. Just answer a few simple questions:

1. Sign up with your email address.
2. Type your business name.
3. Tell us what your business does — we'll suggest the right type for you.
4. Add your town or city.
5. Add your contact details so customers can reach you.
6. Add a few of your services or products (just a name and price).
7. That's it — we build your page for you and it's live in about a minute.

No — a logo is optional. If you don't have one, don't worry:

1. Just skip that step — your page still looks great.
2. We'll choose nice colours for your page automatically.
3. You can add your logo anytime later from your dashboard.

You can build a page with us if your business is in one of these countries:

• South Africa
• Namibia
• Botswana
• Eswatini
• Lesotho
• United Kingdom
• United States

We're adding more countries all the time. If yours isn't here yet, email us — we'd love to know.

Your website starts free. To keep it live after your free trial, there's a small yearly fee — you'll see the exact amount in your own currency before you pay. It's less than the price of a domain name, for a whole year online.

1. Open your dashboard.
2. Open My Business to change your details, story or photos.
3. Or open your web page and tap Redesign for a whole new look.
4. Save — your page updates within a minute.

1. Open your dashboard and check the item is added.
2. Make sure it's switched on (active), not hidden.
3. Wait about a minute for your page to refresh.
4. Reload your page — it should now appear.

That just means we're rebuilding it with your latest changes. It only takes a moment — wait a minute and refresh the page, and your updated page will be there.

You can add your own real photos any time — they always look best and build trust with customers. Here's how:

1. Open your dashboard.
2. Open My Business, then in Look & feel open your Photo Gallery.
3. Tap the upload box and pick photos from your phone or computer.
4. Wait a few seconds while each photo is added and checked.
5. Your page updates on its own within a minute.

Use clear, real photos of your work, shop or products. Bright, sharp photos taken in good light work best.

Your main photo — also called the cover picture or hero image — is the big picture people see first, right at the top of your web page. You pick it from the photos in your gallery. Here's how:

1. Open your dashboard.
2. Open My Business, then in Look & feel open your Photo Gallery.
3. If you haven't added photos yet, upload some first — the main photo has to be one of them.
4. Point at (or tap) the photo you want at the top, and tap the star button on it.
5. That photo now shows a "Main Photo" star, and your page updates in a moment.

The star only appears on photos that are big and clear enough to look good stretched across the top. If a photo has no star, it's too small or blurry — upload a bigger, sharp, wide (landscape) photo and the star will appear on it.

The star button only shows on photos that are big and sharp enough to look good as the large picture at the top of your page. If a photo has no star, it's too small, blurry, or too narrow.

• Take a new photo in good, bright light.
• Hold your phone sideways (landscape) so the photo is wide, not tall — wide photos fit the top of the page best.
• Upload it to your Photo Gallery (My Business → Look & feel).
• The star will now appear on it — tap the star to make it your main photo.

Each product on your page can have its own photo. If a product has no photo, it can show as a plain row or bar instead of a picture — so add a clear photo to every product.

1. Open your dashboard.
2. Go to your products and open the one you want.
3. Add or change its photo, using a clear, real picture of that item.
4. Save — your page refreshes within a minute.

One clear photo per product looks best. Photos taken straight-on in good light show your items off well.

1. Open your dashboard.
2. Open My Business, then Business Profile.
3. Change your name, description, or "why choose you" answers.
4. Save your changes.

The more you share about your business, the richer your page — we can add sections like your mission, what you stand for, and the founder behind it. It's optional, and if you already have an "about us" you can paste it and we'll sort it out for you.

1. Open your dashboard.
2. Open My Business, then Your story.
3. Type your mission, values or founder story — or paste a profile you already have and tap Extract.
4. Check what we filled in, then Save — your page updates within a minute.

Nothing here is required. Even one or two lines helps your page feel more personal and builds trust with customers.

Yes. Your web address is the part before .ensiglo.com. To change it:

1. Open your dashboard.
2. Open My Business, then Business Profile.
3. Find "Web address" and type the new one you'd like.
4. Save — your new address goes live right away.

Tip: a very short, snappy address is a paid feature; a slightly longer one is free. You can also use your own domain like myshop.com (see "Your own domain & email").

1. Open your dashboard.
2. Go to Enquiries.
3. See everyone who has contacted you, with their details.
4. Follow up with them directly.

Yes. When a customer contacts you, we let you know so you never miss a lead — and the message is always waiting for you in your dashboard too.

Your page has a clear button customers tap to reach you. It opens a message to you (for example on WhatsApp) or sends you their details, and you take it from there.

1. Open your page or your dashboard.
2. Tap the Share button.
3. Choose WhatsApp, social media, or copy your link.
4. Send it to customers — the more you share, the more people find you.

1. Open your page.
2. Find the product you want to send.
3. Tap the small share icon next to its name.
4. Choose WhatsApp and pick your customer — they open your page right on that item.

1. In your ad platform (Google, Facebook, X or TikTok), copy the tracking tag or pixel it gives you.
2. Open My Business, then Fine-tune your page → "Advertising & tracking tags".
3. Paste it into the matching box — the whole snippet or just the ID both work.
4. Save — we add the official tag for you and it goes live on your page right away.

1. Open your dashboard.
2. Tap the button to keep your page live.
3. Enter your card details on the secure checkout page — a normal bank debit card works.
4. Done — your page stays live, and we never see or store your card.

1. Try a debit card — you don't need a credit card.
2. If it's declined, phone your bank and ask them to switch on online or international payments, then try again.
3. No card at all? Someone you trust can pay with theirs — your page stays yours either way.
4. Still stuck? Email us and we'll help you sort it out.

Yes. Payments are handled by a trusted, secure payment provider. Your card details go straight to them — we never see or store them.

We'll remind you before it ends. If you don't pay, your page simply pauses — it's not deleted — and you can switch it back on anytime with a single payment.

1. Make sure your page is live first.
2. Open your dashboard.
3. Choose to add your own web address (domain).
4. We handle the setup for you.

Yes — a professional email at your own domain is available as an add-on once you have a domain. Ask us if you'd like a hand setting it up.

1. Go to the sign-in page.
2. Enter the same email you used to create your page.
3. We send you a short code — type it in. No password to remember.

Email [email protected] and tell us what's happening. We read every message and we're glad to help.